The new resident company at 14th St is making my life difficult.  They have been very clear and explicit in all of their literature, as well as e-mails to the box office, that anyone purchasing a student or senior ticket must present ID proving they are such.  This means that we can't sell these tickets over the phone, since we obviously don't have video phones to check the IDs.

I just got off the phone with the fourth person today who thinks this policy is "absolutely ridiculous!" and was cranky and pissy with me.  I'm inclined to agree that it's ridiculous, but I'm going to keep enforcing it, even when patrons get mad at me.  Sorry, but sparing a complete strager a little momentary inconvenience is not worth losing my job.  I keep wanting to say, "Do they not have rules where you work?"